Privacy Policy — Belle Women’s Health

Effective date: 07 November 2025

Clinic: Belle Women’s Health (ABN: 62 691 099 868)

Contact: reception@bellewh.com.au | 07 3453 6111 | Ground Floor, 60 Leichhardt Street, Spring Hill, Qld, 4000

1. About this Policy

Belle Women’s Health (“we”, “our”, “us”) provides women’s health services in Australia. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains what we collect, how we use and disclose it, how we secure it, and your rights.

2. What we collect

We collect the minimum information needed to provide our services and respond to enquiries, including:

- Identity & contact: name, email, phone, address.

- Booking/enquiry details: your message, appointment preferences, referring doctor.

- Health information (sensitive information): information you choose to provide about symptoms, conditions, or health history (we recommend not submitting clinical details via public web forms).

- Website/technical: IP address, device/browser, pages viewed, timestamps, and cookies or similar technologies (e.g., analytics, security tools, form protection like reCAPTCHA).

3. How we collect

- Directly from you (forms, phone, email, in person).

- From third parties with your consent or where permitted by law (e.g., referrers, diagnostic providers).

- Automatically via our website and approved third-party tools (analytics, security).

4. Why we collect and how we use your information

- To provide and manage health services and appointments.

- To respond to enquiries and communicate with you.

- To operate, secure, maintain and improve our website and systems.

- For administrative, billing and compliance purposes.

- For direct marketing only with your consent (you can opt out at any time).

We do not sell your personal information.

5. Disclosing your information

We may disclose personal information to:

- Our clinicians and staff involved in your care.

- Service providers who help us operate (IT hosting/support, booking and practice tools, email/SMS platforms, website security and analytics).

- Other health providers where you consent or where required/permitted by law.

- Government regulators or law enforcement, where required.

We take reasonable steps to ensure service providers protect your information under contractual and technical controls.

6. Overseas disclosures (APP 8)

Our preference is to use Australian data centres. If personal information is stored or accessed outside Australia by our service providers, we remain responsible under APP 8 unless an APP-compliant exception applies. Where practicable, our Privacy Policy will list relevant countries. If we seek your consent to a cross-border disclosure, we will explain the associated risks.

7. Security (APP 11)

We use reasonable technical and organisational measures, including TLS/HTTPS, access controls, encryption at rest (where available), logging, backups, staff training, and regular patching. No system is perfectly secure; we will notify you and the OAIC of eligible data breaches under the Notifiable Data Breaches scheme.

8. Retention and de-identification

We keep information as required by health and corporate record-keeping laws. When no longer needed, we take reasonable steps to de-identify or destroy it securely.

9. Access and correction (APP 12–13)

You may request access to, or correction of, your personal information. Contact us using the details above. We may need to verify your identity and retain copies for legal or clinical reasons.

10. Marketing and your choices

We only send marketing emails/SMS with your consent. You may unsubscribe at any time using the link provided or by contacting us. Unsubscribe requests are actioned within 5 business days.

11. Cookies & analytics

We use cookies and similar technologies for functionality, performance, security and analytics (e.g., Google Analytics 4). You can adjust browser settings to limit cookies; some features may not work without them.

12. Third-party websites

Our site may link to external websites we do not control. We are not responsible for their privacy practices.

13. Queries or complaints

If you have a question or complaint about privacy, please contact us first at reception@bellewh.com.au. We will respond in a reasonable time. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

14. Changes to this Policy

We may update this Policy periodically. The latest version will be available on our website with an updated effective date.